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Privacy Terms

Last Updated: 20/Sep/2022

I. Introduction 

Tianlong and its affiliates and subsidiaries ("Tianlong," "our," "we," or "us") respect your right to privacy and personal data protection. Tianlong appreciates the interest you have shown in our company, products, and services by visiting our websites such as www.medtl.com or other related communication channels, including, but not limited to, our social media pages, channels, mobile apps and/or blogs (together "Tianlong Pages"). This Privacy Policy applies to all the Personal Information Tianlong collects online and offline when you interact with Tianlong, such as when you visit Tianlong Pages, when you use the products or services offered by Tianlong, when you purchase products of Tianlong, when you subscribe to newsletters and when you contact our customer support, either as a visitor, a customer or a potential customer, or an agent of our suppliers or business partners, etc.

II. Personal Information Collected and Purpose of Collecting Personal Information

The term "Personal Information" in this Privacy Policy refers to information that relates to you or allows us to identify you, directly or in combination with other information that we hold.

User Feedback Data 

You can submit your questions, suggestions, requests, or complaints about Tianlong products and/or services on Tianlong Pages. When you do so, we may collect the following Personal Information:

·Your name;

·Your phone/mobile number;

·Your email address;

·You can also choose whether to provide the following Personal Information about you, such as the company you work for and the details of your questions/suggestions/requests/complaints. 

We use this Personal Information to respond to your questions, fulfill your requests, resolve your complaints, and improve Tianlong Pages, products, and services. 

Usage Data

We may use the Personal Information we collect from you while you use Tianlong products, services, and/or our Tianlong Pages for analytical purposes. We do this to understand your interests and preference, improve our Products, Services, and/or our Tianlong Pages, and enhance your user experience.

Online Activities Data

Tianlong may use cookies or similar techniques which store information about your visit to Tianlong website to make your online experience and interaction with our websites more informative and supportive. For further information about cookies or similar techniques used and your choices regarding cookies, please read our Cookie Notice.

III. Sharing Your Personal Information with Others 

Affiliates and subsidiaries

We may share your Personal Information with our affiliates and subsidiaries within the Tianlong Group for the purposes described in this Privacy Policy.

Service providers and other third parties 

We may share your Personal Information with our third-party service providers, following this Privacy Policy and applicable laws, for them to assist us in providing certain services, such as website hosting, information technology, and related infrastructure provision, customer service, email delivery, auditing, and other services. We will require these service providers to protect your Personal Information that they process on our behalf with contract or other manners.

Other uses and disclosures

We may also use and disclose your Personal Information as we believe to be necessary or appropriate:

To comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement, or for other legal reasons.

To enforce our terms and conditions.

To protect our rights, privacy, safety, or property, and/or that of our affiliates or subsidiaries, you, or others.

In addition, Tianlong may also share your Personal Information with a third party (including any agent, auditor, or other service providers of a third party) in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

IV. Third-Party Services 

During your online journey across Tianlong Pages, you may encounter links to other service providers or directly use services offered by third-party service providers, including social media platform providers, app developers, or website operators. These contents, links, or plug-ins are added to our websites to provide comprehensive services. 

These service providers usually operate independently from Tianlong and may have their Privacy Policy or statements. We strongly suggest you review them beforehand to understand how your Personal Information may be processed in connection with those sites, as we are not responsible for the content of non-Tianlong-owned or -managed sites or apps, or the use or privacy practices of those sites.

V. Cookies or Other Similar Technologies 

We use cookies or similar technologies when you interact with and use Tianlong Pages – for instance, when you visit our websites, receive our emails, and use our mobile apps and/or connected devices. In most cases, we will not be able to identify you directly from the information we collect using these technologies.

The information collected is used to:

Ensure that Tianlong Pages function properly;

Analyze Tianlong Pages usage so we can measure and improve performance of Tianlong Pages;

Help better tailor advertising to your interests, both within and beyond Tianlong Pages.

You can manage your cookie preferences at any time by changing the cookie settings in your browser. If you disable our cookies in your browser settings, some parts of our website do not work correctly. If you have questions about our use of cookies or other similar technologies, you can contact us using the contact details in the "Contact Us" section.

VI. Your Rights and Choices 

Subject to applicable laws and regulations, you may have the following rights in relation to your Personal Information we hold: access, rectification, erasure, restriction on processing, objection to processing, withdrawal of consent, and portability. More specifically, you could submit a request to access certain Personal Information we maintain about you; request us to update, correct, amend, erase or restrict the processing of your Personal Information. Where provided by law, you may withdraw consent you previously provided to us or object at any time to the processing of your Personal Information on legitimate grounds relating to your situation, and we will apply your preferences from now on as appropriate. Besides the options available in various Tianlong Pages, you may also directly contact Tianlong as indicated in the Contact Us section of this Privacy Policy.

We will respond to your requests following applicable laws, and we may need to ask you to provide additional information to verify your identity. Please also understand that under some circumstances, we may not be able to respond to your requests for some lawful grounds under applicable laws, for example, where the response to your requests may make us violate our legal obligations.

In your request, please make clear what Personal Information you would like to access or have changed, whether you would like to have your Personal Information limited from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Information.

VII. How We Protect Your Personal Information 

Tianlong uses various technical and organizational measures and operational procedures to protect your Personal Information. For example, we implement access controls, use firewalls, and secure servers and anonymize, pseudonymize or encrypt certain types of data. Furthermore, Tianlong will regularly test, assess and evaluate the effectiveness of the technical and organizational measures to ensure the security of your Personal Information.

Please be aware that no security measures are perfect or impenetrable. Thus, we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

VIII. Retention Period of Personal Information 

Unless indicated otherwise at the time of the collection of your Personal Information, we will store your Personal Information for a necessary period (i) for the purposes for which they were collected or otherwise processed as specified in this Privacy Policy, or (ii) to comply with legal obligations (such as retention obligations under tax or commercial laws), depending on which one is longer.

IX. Information Regarding Minors 

While Tianlong Pages are not generally targeted at minors under 18, it is Tianlong's policy to comply with the law when it requires parent or guardian permission before children's Personal Information is collected, used, or disclosed. If we become aware that we have collected Personal Information from a minor, we will immediately delete the data from our records.

Tianlong strongly recommends that parents or guardians take an active role in supervising their children's online activities. If a parent or guardian becomes aware that their child has provided us with their personal information without their consent, please get in touch with us as specified in the Contact Us section of this Privacy Policy.

X. Changes to this Privacy Policy 

The services that Tianlong provides are constantly evolving and the form and nature of the services that Tianlong provides may change from time to time without prior notice to you. We reserve the right to change or update this Privacy Policy from time to time to reflect these changes in our services, as well as updates in applicable laws and, will post any material revisions on our websites.

We will indicate prominently in this Privacy Policy the date when it was updated latest.

XI. Contact Us

Contact us at medtl@medtl.com if you have any questions, comments, concerns, or complaints about your Personal Information held by us or if you wish to exercise any of your data privacy-related rights.